frequently asked questions!
What can I order?
We offer four fixed menu items plus a weekly special to keep things exciting with seasonal ingredients and holiday treats! The special is announced by Monday, but if you want an early sneak peek, follow us on social media. Once it’s on our website, you can order as much or as little as you’d like—whether it's four croissants or just one!
When will I receive my baked goods?
Your order will be ready on Saturday! Place your order by THURSDAY, we'll have everything prepared for you to either pick up or have it delivered ideally before midday on Saturday (the same week).
Where are you located? AND, Can I make a walk-in purchase?
Currently our kitchen is based in IGA Local Grocer Eastgate in the Eastgate commercial centre in Rivervale. However, we don’t have a physical shopfront yet, so walk-in purchases aren’t available. Please place an order before visiting, and we’ll send you a confirmation email with pickup details. Looking forward to seeing you! 😊
When should I place my order?
To get your treats as soon as possible, please place your order by THURSDAY 9AM. There is a deadline so that this gives us time to prepare your special orders! So to confirm, orders placed by Thursday will be ready for pickup or delivery on Saturday (the same week).
What time can I pick up?
Pickup times are between 10 a.m. and 1 p.m. If something comes up and you need to adjust, no worries at all – just give us a call or text at 0490 791 988 as soon as you can! We’ve set this window to make sure you get our pastries at their freshest and best, so you can enjoy them at their peak!
Allergies?
If you have a food allergy, please send us a direct message on Instagram, and we'll be happy to share the full list of ingredients for any of our baked goods. If you're concerned about a potential allergy to any of the ingredients, please let us know, and we’ll do our best to help and accommodate your needs. Your safety and enjoyment are our top priority!
If you have any further questions, feel free to send us a direct message on Instagram or Facebook for a quicker response, or email us at shantelle@maisondemai.com—we’ll get back to you as soon as possible!